Frequently Asked Questions (FAQ)

Do you support Apple Mac ?
Can I connect multiple computers to my ADSL connection?
Do I get a price reduction if I am to far from my BT exchange to get a full 8mb/s ADSL Broadband Connection ?
What happens if I go over my bandwidth allowance?
Can I change packages before my contract is up?
Can I opt out of the Website Content Filtering?
Can I opt out of the Central Firewall?
Will I be able to send out email even if it is a domain not hosted by you?
If I am a business can I use a Home package?
Can I have additional IP addresses assigned to my ADSL?
Do you use proxy servers?
What do I need to be able to migrate my connection to RedShieldNet?
Do I still have to pay a BT line rental if I get ADSL?
Can I install ADSL on a line with RedCare?

Do you support Apple Mac?
By using a router (provided with the "including equipment" activation option), our service can be used with Apple Macs, Computers running Windows, X-Box and many more computer related equipment.

Can I connect multiple computers to my ADSL connection?
We do not put a restriction on the number of machines that can be connected to our ADSL provision. We would highly recommend our ADSL Routers as they come with both an RJ45 connection and USB, enabling the direct connection of 2 PCs or more, if connected directly to a switch or hub.

Do I get a price reduction if I am too far from my BT exchange to get a full 8mb/s ADSL Broadband Connection?
If you are too far from your local BT exchange, we will activate your connection with the fastest speed possible with no reduction in fees.

What happens if I go over my bandwidth allowance?
Each week you will be sent an alert giving you an update on the amount of bandwidth you are using. At the end of each month you will be billed for any overage, along with being given the option to upgrade if it would better suit your useage requirements.

Can I change packages before my contract is up?
You are able to change packages at any point within your contract. For instance you may need additional data transfer for a couple of months and so upgrade to the "Connect" or "Non Stop" option and then change back at a later stage. Please be aware that changing between some packages does incur a cost which is indicated on the main package pages.

Can I opt out of the Website Content Filtering?
It is possible to opt out of Website Content Filtering at any time, or at ordering (enter this request in the additional notes field on the final order page), but you will need to either be using a "Non Stop" package, or have ordered a static IP. Please note that by requesting this your IP address may change. On all Professional packages website content filtering is an optional extra.

Can I opt out of the Central Firewall?
It is possible to opt out of the Central Firewall at any time, or at ordering (enter this request in the additional notes field on the final order page), but you will need to either be using a "Non Stop" package, or have ordered a static IP. Please note that by requesting this your IP address may change. On all Professional packages Central Firewall protection is not included.

Will I be able to send out email even if it is a domain not hosted by you?
Our mail servers are set to allow email to be sent from any email address, as long as the user is connected using a RedShieldNet ADSL Broadband package. Sending of email from different accounts is monitored and any person found to be breach our acceptable usage policy will have their account terminated.

If I am a business can I use a Home package?
Yes, we put no restriction on the usage for a specific package. You are able to connect as many machines as you wish. Please be aware that the Central Firewall, included as standard on all Home packages, blocks all incoming requests, hence restricting remote access, or direct SMTP feeds. You can request to opt out of the Central Firewall option at anytime (your IP address may change) or at the point of ordering. You must though be on either a "Non Stop" package or have ordered a static IP address.

Can I have additional IP addresses assigned to my ADSL?
Yes. We offer the option of 8 or 16 additional IP addresses, and these can be added at order time, or at any time during your contract (your IP address may change). You must have a "Non Stop" package to make use of this option.

Do you use proxy servers?
Yes we use proxy servers to provide Website Content Filtering. If you need to access a webpage without going through a proxy server then you can choose to opt out of the filtering service. You will need to be using either a "Non Stop" package have ordered a static IP.

What do I need to be able to migrate my connection to RedShieldNet?
RedShieldNet through our upstream providers subscribes to the ISP migration program. To be able to migrate to RedShieldNet you will need to obtain a MAC (Migration Authorisation Code) from your current ISP and have fulfilled your minimum contract length.

Do I still have to pay a BT line rental if I get ADSL?
Yes. BT's telephone billing (line rental and call charges) are unrelated to your ADSL. You will though not have to pay any call costs for access to the internet.

Can I install ADSL on a line with RedCare?
As of 31 July 2003, selected redcare services are now compatible with high-speed ADSL broadband internet connections. Customers with an ADSL connection on their BT phone line can now use the same line to receive the protection and security afforded by a redcare or redcare gsm connection.

Full details and restrictions - http://www.redcare.bt.com/security/products/adsl.htm

Please note it is the customer responsibility to make arrangements with RedCare and check the line is functioning correctly after ADSL Broadband activation.